There are two schools of thought when creating cash flow for a buy here pay here
auto dealership. One involves selling cars as quickly as possible and repossessing
them just as quickly. The other more viable option is to focus on customer service.
By keeping customers in a vehicle longer, the dealer can also secure steady cash
flow and support repeat customers as well as referrals. Dealers, collections staff
and service technicians are all involved in the customer experience.
This article reviews the benefits of a customer-centric approach to cash flow and financial management and the tools that help dealers achieve more profitable payment streams.
In this whitepaper, we review...
- Changing the Service Mindset of BHPH
- Investing in Better Tools
- Building in Safeguards for Bad Breaks
To download, fill out the form to gain access to the Better Approach to BHPH Customer Service Whitepaper.